• If your order was not placed on Trainz.com we can serve you faster if you contact us directly from the marketplace where you placed your order.

This number can be found on your order confirmation e-mail or on your Trainz packing slip as "Trainz Order Id".


  • Some parts of your order may ship separately as indicated by the items availability when you placed your order.

  • We’ll send a shipping confirmation e-mail as soon as your order ships. Double check your spam folder to make sure you didn’t miss it.

If you are contacting us about a specific item please include the SKU or Item Title.

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